I was with a client recently and using my HP Laptop when it suddenly stopped working, froze completely and refused to do anything at all. I tried to shut it down by Ctrl – Alt Del, but nothing. I was getting very frustrated by this time and uncharacteristically I lost it, I thumped the keyboard. Result: the screen went blank and the laptop never worked again.

This was an expensive tantrum as I had to buy a new laptop, software and then spend what seemed a lifetime setting up the machine.

Worst of all I have lost some important data. I do of course back up but on this occasion this component was missed. A security lapse which shouldn’t have happened.

Don’t take it out on machines they don’t care.

The official blog for independent Management Training
Consultancy, Quality Matters Limited.
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