Customer Satisfaction
May we wish you all a Very Happy and Prosperous New Year.
We, at Quality Matters want to ensure that our customers are very satisfied with the services we supply, indeed if any of our customers report that they are only satisfied, we carry out an internal investigation to find out why.
The company was established in 1991 and during that time we have received only one dissatisfaction report. On investigation it turned out to be a misunderstanding, however we apologised and refunded the fee in full; our customer was rather taken aback at this and said that he merely wanted to register his comment. The misunderstanding resolved this customer has recommended our services to others and used our services a number of times himself.
We believe that to achieve this level of customer satisfaction we need to go way beyond satisfaction and this we strive to achieve. This customer care ethic has been a primary driver for nineteen years and as we enter on yet another decade we are quietly confident that our customers will continue to maintain their association with Quality Matters.
We, at Quality Matters want to ensure that our customers are very satisfied with the services we supply, indeed if any of our customers report that they are only satisfied, we carry out an internal investigation to find out why.
The company was established in 1991 and during that time we have received only one dissatisfaction report. On investigation it turned out to be a misunderstanding, however we apologised and refunded the fee in full; our customer was rather taken aback at this and said that he merely wanted to register his comment. The misunderstanding resolved this customer has recommended our services to others and used our services a number of times himself.
We believe that to achieve this level of customer satisfaction we need to go way beyond satisfaction and this we strive to achieve. This customer care ethic has been a primary driver for nineteen years and as we enter on yet another decade we are quietly confident that our customers will continue to maintain their association with Quality Matters.
Labels: Customer Satisfaction, iso9001
Posted: Monday, 4 January 2010
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